Privacy Policy
Privacy Policy
Effective Date: July 15, 2026
Smile Design Manhattan ("Smile Design Manhattan," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online services, communicate with us, or interact with our AI-powered appointment assistant.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Full name
Email address
Phone number
Mailing address
Preferred appointment dates and times
Reason for your visit
Information submitted through contact forms
Information provided when requesting an appointment
Communications with our office
Any additional information you choose to provide
We may also automatically collect certain technical information, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referral source
Website interaction data
Cookie and analytics information
AI Appointment Assistant
Smile Design Manhattan offers an AI-powered virtual assistant to help visitors schedule appointments, answer general questions about our services, and assist with navigating our website.
When you communicate with the AI assistant, we may collect information that you voluntarily provide, including your contact information, appointment preferences, and the reason for your visit. This information is used to respond to your requests, facilitate appointment scheduling, improve patient communications, and enhance the quality of our services.
Please do not use the AI assistant to seek emergency medical care. If you are experiencing a dental emergency, contact our office immediately or seek emergency medical assistance.
The AI assistant is intended for administrative and informational purposes only. It does not provide medical advice, diagnoses, or treatment recommendations.
Conversations with the AI assistant may be processed by trusted third-party technology providers that assist us in delivering these services. These providers are required to maintain appropriate safeguards for the information they process on our behalf.
How We Use Your Information
We may use your information to:
Schedule and confirm appointments
Respond to inquiries
Provide customer support
Communicate regarding treatment or services
Improve our website and patient experience
Operate our AI appointment assistant
Analyze website performance and visitor activity
Maintain website security
Comply with legal and regulatory obligations
Prevent fraud or misuse of our services
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, remember user preferences, and analyze website traffic.
Cookies help us understand how visitors use our website so we can improve the overall experience.
You may disable cookies through your browser settings, although some features of the website may not function properly.
Third-Party Services
We may use trusted third-party providers to operate portions of our website and services, including:
Website hosting providers
Appointment scheduling platforms
AI communication services
Google Analytics
Google Maps
Google Reviews
Customer communication platforms
Marketing and advertising services
Payment processing providers (when applicable)
These providers may collect information as necessary to perform services on our behalf and are subject to their own privacy policies.
Patient Health Information (HIPAA)
If you become a patient of Smile Design Manhattan, your protected health information ("PHI") is protected under the Health Insurance Portability and Accountability Act ("HIPAA") and other applicable healthcare privacy laws.
This website Privacy Policy governs information collected through our website and online services. It does not replace our Notice of Privacy Practices, which explains how protected health information is collected, used, and disclosed during the course of your dental care.
Sharing Your Information
We do not sell your personal information.
We may share information only when necessary to:
Schedule or manage appointments
Provide requested services
Work with trusted vendors who assist our practice
Comply with applicable laws or legal processes
Protect the safety, rights, or property of Smile Design Manhattan, our patients, or others
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Choices
Depending on applicable law, you may have the right to:
Request access to personal information we maintain
Request correction of inaccurate information
Request deletion of certain personal information
Request information regarding how your data is used
Opt out of certain communications, where applicable
To exercise these rights, please contact our office using the information below.
Text Messages and Email Communications
If you provide your phone number or email address, you may receive appointment confirmations, reminders, office updates, or responses to your inquiries.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting our office. Please note that service-related communications, such as appointment reminders or important updates about your care, may still be sent as necessary.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of our website after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Smile Design Manhattan
575 Madison Ave, Floor 23
New York, NY 10022
Phone: 646-278-4579